NexJarvis

Privacy Policy

Last updated: 20 May 2026

1. Introduction

Nexxatech Global Sdn Bhd (1622250-D) (“we”, “us”, “our”) operates a customer-relationship and business-management platform and communicates with customers through WhatsApp and other messaging channels. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and the rights you have. By messaging us or using our services, you agree to the practices described here.

2. Who we are

  • Business name: Nexxatech Global Sdn Bhd (1622250-D)
  • Address: B-1-1, Vertical Business Suite, Avenue 3, 8, Jalan Kerinchi, Bangsar South, 59200 Kuala Lumpur
  • Contact: nexflo@nexjarvis.io

3. Information we collect

  • Contact details — your name, phone number, and email address.
  • Message and conversation content you send to us via WhatsApp or other channels.
  • Message metadata — timestamps, delivery and read status, and the channel used.
  • Business records — enquiries, orders, requests, and support history.
  • Any information you choose to provide during a conversation or in a form.

4. How we use your information

  • To respond to your enquiries and provide customer support.
  • To process and fulfil your orders, requests, and transactions.
  • To send service messages such as confirmations and updates.
  • To send promotional or marketing messages where you have given consent.
  • To maintain customer records and improve the quality of our service.

5. WhatsApp messaging

We use the WhatsApp Business Platform provided by Meta Platforms, Inc. Messages you exchange with us are transmitted and processed by Meta under its own terms and privacy policy. We send promotional or marketing messages on WhatsApp only to recipients who have opted in to receive them. You may opt out at any time by replying STOP or by contacting us.

6. Automated and AI-assisted replies

To answer common questions quickly, some replies may be generated with the assistance of artificial intelligence. AI-generated replies may be reviewed by, or handed over to, a human agent at any point. To produce these replies we may process the content of your messages through trusted third-party AI providers. We do not use your messages to train public, third-party AI models.

7. Sharing your information

We share personal data only with:

  • Meta Platforms, for the delivery of WhatsApp messages.
  • Technology and AI service providers that help us operate the service, bound by confidentiality obligations.
  • Hosting and infrastructure providers used to run our platform.
  • Authorities or regulators where disclosure is required by law.

We do not sell your personal data.

8. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or for as long as required by applicable law. When data is no longer needed, we delete or anonymise it.

9. Data security

We apply reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your rights

Under the Malaysian Personal Data Protection Act 2010 (PDPA), you may request access to the personal data we hold about you, request correction of inaccurate data, request deletion, and withdraw your consent for marketing communications. To exercise any of these rights, contact us at nexflo@nexjarvis.io.

11. Marketing opt-out

You can stop receiving promotional WhatsApp messages at any time by replying STOP to any message, or by contacting us directly. Service and transactional messages necessary to fulfil your requests may still be sent.

12. Children

Our services are not directed at children under the age of 18, and we do not knowingly collect personal data from them.

13. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent version. Continued use of our services after a change constitutes acceptance of the updated policy.

14. Contact us

For any questions about this Privacy Policy or how we handle your personal data:

  • Nexxatech Global Sdn Bhd (1622250-D)
  • B-1-1, Vertical Business Suite, Avenue 3, 8, Jalan Kerinchi, Bangsar South, 59200 Kuala Lumpur
  • nexflo@nexjarvis.io